When booking an appointment with TEN Beauty you are agreeing to the following Terms and Conditions:
Booking Terms
1 Should you decide to use TEN Beauty Services you will be required to book both the Treatment and to pay a deposit.
2.We agree to carry out the Treatment upon full payment by you of the Price and provided you comply with these Terms.
3.You acknowledge that the Services are only available to those age 18 and over and no person under the age of 18 will be treated.
4. You will be required to have a 10 minute consultation and patch test before treatment goes ahead.
5.If you are pregnant then you cannot undergo Treatment under any circumstance, if you are breastfeeding you have been breastfeeding for 12 weeks or more, you will be able to have your Initial treatment carried out.
6. We accept that you may need to change your Initial Treatment date. On not less than 7 days’ notice prior to the date of your Initial Treatment you may, without charge, re-book your Initial treatment provided the re-booked selected date is no greater than 3 months from the original Initial treatment date.
7.We may, at our sole discretion, refuse to agree to more than one re-booking request from you.
8.In the event you only attend your Initial Treatment, and elect to have a follow up treatment at a different clinic, TEN Beauty is under no liability to assist or carry out any additional treatments in the event you are dissatisfied with those results.
9.In the event you cancel your appointment with 48 hours
a) you will lose your Deposit in full. No refunds will be provided;
I do however realise that somethings in life are unavoidable and am happy to talk to you regarding this.
b) If you cancel your booking for “Follow Up Treatment”, you will be required to rebook that asap as All Follow-Up Treatments must be carried out within 8 weeks of the Initial Treatment otherwise it will be charged as a “Top Up Appointment” not a “Follow Up Appointment”
9. We always endeavour to keep to the appointment schedule. However, precise booking times may be subject to minor change.
10.Treatments may, for reasons out of our control, need to be cancelled. We will notify you as soon as possible in this event and rearrange your appointment for the nearest available and convenient date.
11.We are under no obligation whatsoever to accept requests for Services which we (in our sole discretion) consider to be inappropriate or unsuitable for any reason.
12. If you have had any Permanent Makeup or Microblading carried out elsewhere previously, you will be required to send clear images of the areas to sarah@tenbeauty.co.uk. TEN Beauty has the right to refuse to treat you if she does not consider it in your best interests and will inform you of this decision.
13.TEN Beauty may decline to carry out any Services if we consider any medical note or confirmation is required, and you are not able to produce it. This is for your own safety.
14.TEN Beauty has the right to refuse treatment to anyone being rude or obnoxious to any member of staff or another client.
15.If you have not followed the correct pre-procedure requirements given and this subsequently prevents the treatment from taking place then you will be liable to pay for the treatment in full even though it will not go ahead.
16.TEN Beauty cannot guarantee your healing results if you do not follow your pre and aftercare exactly as you are told. All notes are provided before and after your treatment via messenger.
17.Deposits will be set off against the total Price of the Services.
18.TEN Beauty will comply with all relevant health and safety legislation and applicable law.
19.Whilst TEN Beauty endeavours to provide a Service you will be happy with, the specific results from each Treatment differ per client, dependent upon skin type, lifestyle and aftercare. Whilst TEN Beauty always endeavours to do so, we cannot guarantee a result that you will be satisfied with and we have no liability for any results which do not match those expected. By making a booking and attending the treatment you acknowledge that TEN Beauty is not responsible for any disappointment you may feel in your results. Any Permanent Make Up procedure comes with inherent risks. Dissatisfaction with your results does not give rise to a right to publish defamatory or denigratory comments online (or on any other forum) regarding your Treatment, TEN Beauty or its staff, and you acknowledge that TEN Beauty will take necessary steps to protect its reputation and staff from any such publication.
20.You accept and agree:
a) Neither TEN Beauty or any member of its staff is qualified to give you medical advice and none shall be given in the course of providing the Services;
b) TEN Beauty is entitled to rely without further enquiry on the consent to Treatment given by you in the Consent Form;
c) That as an adult (over 18 years old) the decision to have Treatment has been made by you alone;
d) Without TEN Beauty seeking to exclude liability for personal injury or death due to our negligence, that you will accept the result of your Treatment and/or Follow Up Treatment without any legal recourse to us on the understanding that you will pre-approve both the shape and colouring of the Semi-Permanent Make Up at the beginning of your Treatment;
e) That you will read and follow the recommendations made within the Advice Notes;
f) That certain factors beyond our control (including your own specific skin characteristics) create Risks which you understand and for which you acknowledge that we have no liability (other than death or personal injury arising out of our negligence);
g) That there are everyday risks of post-treatment infection which are beyond our control and for which you acknowledge that we have no liability;
h) That you have decided (with appropriate advice from your General Practitioner to the extent appropriate) that you do not suffer from an Unsuitable Medical Condition;
i) That to the extent (notwithstanding the terms of this clause and your acceptance of the Risks) you wish to make a complaint which relates in any way (whether directly or indirectly) to our provision of the Services, then you will make such complaints strictly in compliance with clause 8;
j) That in very rare cases, the pigment will not hold due to skin type. Although we will endeavour to work with best practise, we cannot be held responsible for low or no pigment uptake; and
k) That some skin types may not retain the ‘crispness’ of the pigmented hair stroke and others (although rare) may not retain the hair stroke at all as it can blur over time.
21.If you publish any denigratory and/or defamatory statements or confidential information about TEN Beauty or any member of staff or client of the company to any third party (whether through the use of social media, online forums or otherwise (including but not limited to Google reviews or Facebook or other blog or review forum) then we reserve the right to take such action as we deem necessary to protect our reputation and that of our staff, including where necessary to claim damages against you in defamation and/or breach of confidence proceedings before the Court and to seek an injunction to prevent the same.
22. We agree to keep your personal data strictly in accordance with the provisions of the Data Protection Act 2018 and the General Data Protection Regulation 2016/679 (“GDPR”). Personal data is defined by the GDPR as ‘any information relating to an identifiable person who can be directly or indirectly identified by reference to an identifier’.
23. A medical form will be filled out on the day of your appointment, and we will ask you to provide your consent to our retaining those details. These details will be saved under your client file. Full information regarding how we use your data will be provided alongside these terms and conditions.
24. Information collected will be used solely for the purposes of providing background information when contacting you or to deliver the Services. We will hold your data for as long as we feel there is a legitimate interest to both parties which, unless otherwise agreed in writing, is 12 months. You may request that we delete your data at any time.
25. Sarah Page is our designated ‘Appointed Contact Person’, any questions can be directed to sarah@tenbeauty.co.uk
26. You agree to keep any dispute or complaints which arise between us strictly confidential between ourselves and our respective legal advisors and any mediator appointed.
27.If you wish to make a complaint about TEN Beauty relating to our provision of the Services then you agree:
a) to put your complaint in writing to Sarah Page, using email address sarah@tenbeauty.co.uk and work with Sarah to find a mutually agreeable outcome to the issue; and
b) Not to publish (or cause the publication of) your complaint any more widely whether orally to third persons, in writing to third persons or to the world at large through the internet, and to keep confidential any dispute between us.
28.We will investigate your complaint and give our considered response to it within 21 days of your complaint being received.